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Ticket FAQs
Welcome to our Ticket FAQ section! Here, you’ll find all the essential information you need about purchasing, pricing, and managing your event tickets. Whether you're looking to understand our tiered pricing, need details on refunds, or have questions about ticketing policies.
Where can I buy tickets?
Head to the individual event page under events to book tickets.
Booking Project
When booking through our main site you can choose to add on booking protection at an additional cost to get a full refund should you or anyone in your party be unable to attend through:
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Illness, accidental injury or bereavement
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Transport failure or breakdown
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Jury service or court summons
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Burglary, fire, flood or malicious damage
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Armed forces or emergency service staff recall
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Travel ban or adverse weather travel warning
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If you test positive for COVID-19, or if a member of your immediate family tests positive and your required self-isolation period covers the event date.
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Please read the full t's and c's on the ticket site at checkout.
Can tickets be purchased at the door?
Yes, tickets can be purchased at the door if the event is not sold out. Please be aware that day-of tickets are typically more expensive. If we are sold out, entry will only be possible if space becomes available. Note that tickets for certain events, such as balls or those requiring advance headcounts, will not be available at the door.
Do my children need a ticket?
Ticket policies and ages vary by event. All children under 16 must be accompanied by a paying adult.
What is your tiered pricing?
To encourage early purchases, we offer tiered pricing where the sooner you buy, the cheaper the tickets. Tier 1 consists of our early bird tickets, which are available in limited quantities. Once these are sold out, we move to Tier 2, and then Tier 3, with prices increasing as the event date approaches. Tickets purchased at the door will be the most expensive.
Do you offer refunds?
All tickets are non-refundable unless the event is cancelled. This policy is standard among most event companies to maintain financial stability and smooth event operations. For added protection, our ticketing site offers an insurance option, which you may choose to purchase. You can sell your tickets on to someone else - this isn't a service we offer.
